08 GCGRA · Regulated public service
National Self-Exclusion Portal
A national self-exclusion experience with UAE Pass identity authentication and accessibility at its core.
- Role
- Senior Software Engineer
- Period
- 2024–present
- Primary outcome
- UAE Pass authentication and WCAG 2.1 AA-aligned public journeys.
01 Context
The operational problem.
A sensitive national service required clear, private, accessible journeys with trusted identity verification.
Built responsive public flows, accessible components, form behavior, and UAE Pass integration within a regulated product environment.
02 Conditions
The constraints shaped the system.
- 01Sensitive user journey
- 02WCAG 2.1 AA
- 03National identity
- 04Regulatory requirements
03 Engineering decisions
Clarity at system scale.
- 01
Prioritized plain language, predictable navigation, and error recovery throughout the journey.
- 02
Built accessibility requirements into component behavior instead of treating them as a final audit task.
- 03
Kept identity verification boundaries explicit so sensitive state remained understandable to users.
04 Outcomes
What the work enabled.
- 01
Delivered an accessible path through a sensitive regulated service.
- 02
Integrated UAE Pass for trusted national identity verification.
- 03
Established reusable accessible patterns for forms and feedback.