06 UAE National Human Rights Institution · Public services
NHRI Website & Complaint Portal
A bilingual public website, CMS, and citizen complaint-submission experience.
- Role
- Senior Software Engineer
- Period
- 2023
- Primary outcome
- Connected public information, managed publishing, and structured citizen submissions.
01 Context
The operational problem.
The institution required an accessible bilingual presence alongside a clear and dependable complaint-submission journey.
Built the public interface, bilingual content patterns, administration experience, and complaint workflow using Laravel and Tailwind CSS.
02 Conditions
The constraints shaped the system.
- 01Sensitive submissions
- 02Arabic/English
- 03Public accessibility
- 04CMS workflows
03 Engineering decisions
Clarity at system scale.
- 01
Separated public content and complaint tasks while maintaining one coherent design language.
- 02
Designed forms around clarity, validation, and progressive disclosure for sensitive submissions.
- 03
Made translation and directionality part of reusable layout primitives.
04 Outcomes
What the work enabled.
- 01
Delivered a complete bilingual public and administrative platform.
- 02
Provided a structured digital route for citizen complaints.
- 03
Enabled internal teams to manage public content independently.