03 Abu Dhabi Commercial Bank · Financial services
MPOS Operations Platform
A dual-portal platform for merchant requests, POS terminal inventory, SLA monitoring, and field-team operations.
- Role
- Senior Software Engineer
- Period
- 2023–2024
- Primary outcome
- One operational workflow for merchants, devices, requests, timelines, and field assignments.
01 Context
The operational problem.
Operations teams needed a reliable view of merchant requests, device stock, service timelines, and assignments without switching between disconnected tools.
Built dashboard, request, merchant, inventory, timeline, and assignment experiences across two related portals.
02 Conditions
The constraints shaped the system.
- 01Financial operations
- 02SLA visibility
- 03Inventory state
- 04Multiple user groups
03 Engineering decisions
Clarity at system scale.
- 01
Used consistent request timelines to make ownership and service status visible.
- 02
Separated operational and merchant concerns while sharing a common component language.
- 03
Designed inventory states around real operational transitions rather than generic CRUD screens.
04 Outcomes
What the work enabled.
- 01
Combined request and field operations into a traceable workflow.
- 02
Made SLA status and terminal availability visible from the dashboard.
- 03
Reduced repeated UI implementation through shared form and data-display patterns.